General Terms

1. Products are covered by manufacturer’s limited warranty. OVALO24 does not provide warranty service.
2. Ovalo 24 is not responsible for any typographical errors. The correct part number shipment is guaranteed, from our side. It is your responsibility to verify specifications with the manufacturer.
3. At the time of the receipt of cargo, any damage to packaging must be noted prior to signing for merchandise. If the carrier does not have such notes, insurance claim will not filed.

ORDERS

1. Orders must be made official through signed purchase orders.
2. Once the order is invoiced, a notification will be sent, by letter and/or email, with the authorization to collect the merchandise.
3. The maximum payment period, for orders in cash, is 72 business hours.
4. Once the indicated time has elapsed, an advance payment of 10%, of the total amount of the order, will be requested by email, to extend the payment term, up to a maximum of 7 business days.
5. If the 10% advance payment is not received, within 24 business hours after the initial 72-hour term expires, the order will be cancelled.
6. After receiving the 10% advance payment, if the balance pending of 90% of the order is not received, within 7 business days after the advance payment, the order will be cancelled.
7. For all canceled orders, an invoice for 8% of the total order will be issued, as RESTOCKING FEE penalty. The account will be canceled (customer will not be able to make purchases or access the web). If the customer has given an advance of 10% of its order, the penalty payment will be applied against said advance and the difference will be refunded.
8. For credit orders, the account must be up-to-date with their payments or, if the credit quota does not allow the full amount of the order to be processed, the customer must release its credit line by advancing payments due. Orders over the customer’s credit limit will not be processed.

PICK UP

1. For cash purchases, the customer must have paid the total amount of the order.
2. For purchases on credit, the customer must be up-to-date with his payments or, if the credit limit does not allow the total amount of the order to be processed, a credit release will be necessary, by advancing payments due.
3. If there is an order in process, pending payment or credit approval, new orders will not be accepted or delivered, until the order in process is completed. This applies even if the new orders have been paid.
4. The maximum waiting period to collect merchandise is 10 business days. After this period, the order will be canceled, an invoice for 8% of the total order will be issued, as RESTOCKING FEE penalty. The account will be canceled (customer will not be able to make purchases or access the web).